Client Overview
Westcoast is a major technology distributor managing a complex, multinational supply chain. Operating across multiple territories and currencies, the firm handles high volumes of inventory and goods for resale from a vast, diverse network of global vendors- many of whom are multinational entities with rigid, non-negotiable invoicing formats.
The Challenge
Prior to implementing CoreForce, Westcoast’s Accounts Payable (AP) process was a linear cost center. As the business grew, the back office was forced to scale manually, creating a ceiling on operational efficiency. More than half of all incoming invoices required a "human touch," involving physical printing and manual data re-keying into the ERP.
Key structural hurdles included:
Inflexible Vendor Ecosystems:
Westcoast sits between large, multinational vendors with zero document flexibility and a high-volume internal requirement for data accuracy.
The "Hidden" Accounting Burden:
Traditionally, accountants solved data discrepancies "in the background." This meant issues were buried in the year-end or month-end wash rather than being addressed at the source.
Onboarding Friction:
Adding new suppliers was a resource-heavy project. Each new relationship added a "massive variety" of document styles that staff had to manually interpret.
Lack of Process Uniformity:
Even though some electronic orders existed, they were handled in silos, preventing a "single source of truth" for the finance department.
Business Impact
The deployment of CoreForce transformed Westcoast’s financial operations from a manual data-entry shop into a standardized, high-velocity engine.
80% Straight-Through Processing:
For "goods for resale," 4 out of 5 invoices now process with zero human intervention. The system works exactly as instructed, handling the heavy lifting of data interpretation.
Elastic Capacity for Growth:
Since implementation, Westcoast has successfully won and onboarded significant new vendor business. These new accounts were absorbed using the same resource level as before, effectively decoupling growth from headcount.
Standardized Vendor View:
Westcoast’s AP department no longer sees a "massive variety" of styles; they see a standardized process. CoreForce acts as a universal translator for every document, regardless of format.
Improved Responsibility Mapping:
By moving problem-solving to the "front end," the responsibility chain is now clear. Exceptions are identified immediately, allowing the team to address them with the supplier rather than fixing them in the ledger later.
High-Speed Pivot:
The solution provides the flexibility to adapt to new suppliers instantly. Now an invoice can be sent to the system with no setup required.
How CoreFlex Delivered the Transformation
CoreForce serves as the intelligence layer that bridges the gap between rigid global vendor requirements and Westcoast’s internal need for precision:
Multinational Orchestration:
The framework was engineered to handle a "complicated business" involving multiple territories and currencies (GBP, EUR, USD) simultaneously.
Proactive Exception Management:
We re-engineered the workflow to ensure data discrepancies are identified and routed to the correct stakeholders immediately upon receipt, ensuring Westcoast pays "on time and in full" more frequently.
Dynamic Extraction Engine:
We developed a flexible ingestion layer that accepts invoices in their native format. This removed the "re-keying" bottleneck entirely for 80% of the volume.
Future-Proof Alignment:
We created a roadmap to bring disparate electronic ordering streams into the centralized CoreForce model, ensuring total alignment across the entire AP competency.
Why CoreForce
Westcoast chose CoreForce for its Architectural Elasticity- a critical requirement for distributors operating in environments with zero influence over global supplier document formats. While traditional automation requires rigid vendor onboarding, CoreForce utilizes specialized logic to adapt to the supplier’s native data structure.
This transformation allowed Westcoast to offload the technical burden of AP management, treating complex financial orchestration as a reliable, automated service rather than a resource-heavy internal competency. By eliminating the friction between multinational vendor requirements and internal ERP needs, CoreForce provided the stability required for Westcoast to focus exclusively on commercial expansion.
Conclusion
By shifting to an 80% automated model, Westcoast has successfully future-proofed its growth strategy. The CoreForce framework ensures that as Westcoast continues to win new business and expand its international footprint, its financial operations remain lean, standardized and perfectly positioned for infinite scale.
Let’s Talk
If manual re-keying and fragmented vendor formats are creating a bottleneck in your global distribution network, CoreForce can help. Reach out to us at info@coreforce.ai to explore how our framework can standardize your multi-currency AP workflows and provide the elasticity your business needs to scale.
